Total time=processing time+shipping time
Processing Time
1）A confirmation email will be sent to you after paid to inform you that your order has been placed successfully.
2）Our Production starts 24 hours after paid. So, if you want to change your order information, such as the color or the size or any other information about your order, please email to [email protected] within 24 hours to let us know. Thanks for your cooperation in advance.
3）As a wig wearer, comfortable wearing and a natural looking are the most important thing, right? That's how we make custom deals for you, at no extra cost. You can choose any style and color from the website. If necessary, you can also send us special requests. There are no additional costs either. However, customize business will take time to process. We hope you will understand this point, thanks.
Different wigs take different time for producing.
Basic wigs: About 2-4 working days.
Frontal lace/360-degree lace wig: 5-7 working days. (Half of the wig should be handmade.)
Full lace wigs: 7-10 working days production. (All wigs should be handmade.)
Monofilament wigs: 10-12 working days to produce. (All wigs should be handmade.)
4）Quality check: A natural, high-quality wig is very important to the wig wearer, so we should ensure that each wig is in the best possible condition. In general, quality checks usually take about 1-2 working days.
5）Shipping: After careful inspection, we will pack and ship the wig to you. Usually, it always takes about 2-4 working days en route.
6）Delivery: The shipping company delivers the package to you.
* Shipping Time may vary due to unexpected factors, such as bad weather, public holidays, covid or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience.
If any other questions please feel free to send an email to [email protected]
About Tax
1) If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the customer.
2) The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.
3）The buyer need to pay for the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.
Additional Notes
1）The local logistics deliver packages on business days (Mon. - Fri.). Therefore, to ensure your parcel will be delivered to you safely and punctually, please provide your shipping address in which you can receive the package on workday. Please make sure your phone is on because the shipper might contact you via phone.
2）Some shipping services may need the customer's signature to complete the delivery. If we ship the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or an authorized person are at the delivery address.
Shipping Cost
Less than $150, you should pay another $10 as the shipping cost.
Over than $150, we supply free shipping for you. World wide supported.